When you combine business communications, mobility and the cloud, something wonderful happens: borders disappear, barriers collapse, costs drop and productivity rises. It’s happening today at businesses around the globe through the power of cloud communications. If this sounds like the kind of business you want, it’s time to move your voice, collaboration and customer service to the cloud.
Organizations are quickly moving applications to the cloud and realizing real benefits. With Mitel, you get the flexibility and rich premise-grade communication features you want in your choice of public, private or hybrid cloud deployment models.
Delivering a satisfying customer experience is a top priority for most organizations today, and the responsibility of managing that experience has never been more complex. The world is changing, ushering in a digital age. While voice-based communication with customers still plays a strong role, consumers are increasingly looking to digital communication methods (like social media, SMS, Web chat and email) and demanding the flexibility to interact with companies through through their preferred media.
Modern business communication demands a host of tools, including desk and mobile phones, email, instant messaging, voicemail, presence information and audio, video and Web conferencing.
When these tools are integrated into a system that allows easy flow of communication among devices, it’s called unified communications and collaboration, or UCC. Just as a line is the shortest distance between two points, unified communications allow businesses to make the fastest possible decisions and transactions. UCC allows users to communicate in whatever manner best suits their needs or situation. And the individual tools are interconnected so that access is streamlined and efficient.